Under Armour Canada Returns: 60 Days, Free Labels and Gift Receipts

Quick answer: Under Armour Canada’s returns hub says eligible products purchased through UnderArmour.com, its app, or Under Armour Brand House and Factory House locations can be returned free within 60 days with proof of purchase. The portal distinguishes a direct online order from a store purchase and a gift with an Under Armour receipt. Use the official Canadian Returns & Exchanges portal and select the correct purchase channel to see the applicable directions.

How to start the official return

Open the Canadian return portal, choose whether you purchased online or in store or received a UA gift with a receipt, and follow the prompts for the relevant order. Under Armour specifically instructs customers to use a separate label and package for products from different orders. Do not group all returns in one carton based on matching purchase dates. The official flow can also display exchange options for eligible direct-site or app purchases; read the option offered for your specific item before submitting.

What the published policy covers

The stated free-return promise applies to the listed Under Armour purchase channels and their eligible merchandise; it is not a guarantee that another sporting-goods retailer will take back a product simply because it bears the UA logo. The published portal requires proof of purchase, so an order email, receipt or gift receipt should be kept with the transaction. Product-level exclusions and the item’s condition still need to be checked in the official return-policy link before initiating a request.

Receipt, gift and item-level exceptions

For a size issue on an eligible web or app item, look at the exchange options in the portal; not every colour or size is necessarily available. A gift return is a distinct purchase type and requires the Under Armour gift receipt under the portal categories. A customer who has misplaced all purchase evidence should contact company support before assuming the free-return offer overrides the proof requirement.

A practical Canadian purchase example

Suppose a customer bought one pair of training shorts through the app and a second pair at a factory outlet, and later needs to return both. Although Under Armour lists both purchasing channels, the customer should open the flow for each original transaction, retain each proof of purchase and follow the separate return route. An app order’s label does not automatically become a valid label for a physical store purchase.

Official help and refund follow-up

The official Under Armour Canada return hub is also the access point for order-specific instructions and a link to the full policy. Keep both the submitted return confirmation and the actual carrier hand-off proof. If a return request is pending, check its recorded status rather than making assumptions about the refund date.

Questions specific to this policy

Are labels from two different Under Armour orders interchangeable? No; the portal asks for a separate package and label for each order. Does the free 60-day statement mean an item bought from any reseller uses UA’s direct returns system? No; the published scope lists direct UA web, app and designated UA stores.

Independent Canadian consumer-policy explainer; not the brand’s customer service or an assessment of an individual legal entitlement. Official commercial-policy pages checked 20 September 2026. Terms can change after verification.