Salomon Canada Returns: 45 Days, Free Mail Returns and Exchanges
Quick answer
Salomon Canada says new, unused items can be returned within 45 days of receiving the order when the original packaging and tags are included. Before doing anything irreversible—wearing the item outdoors, discarding packaging or mailing it—check the order-specific instructions.
This guide is based on Salomon Canada official policy, checked on 2026-10-13. RefundIndex is an independent informational site and is not Salomon Canada. It summarizes the company’s published commercial process; it does not promise that a particular return, refund, exchange or warranty claim will be accepted.
What the Canadian policy actually says
- For a different size or colour, Salomon directs customers to return the original item and place a new order instead of using a direct exchange shipment.
- The return starts on Salomon’s Canadian return page with the email address and order number, followed by the generated return instructions/label.
- Salomon’s Canadian site advertises free returns by mail within 45 days of delivery, with a geographic exclusion noted for Yukon and Northwest Territories. Check the current page if you live in an excluded/remote area.
- The return page says to allow seven days to receive the refund after Salomon has received the package. Bank/card posting can still add time after the retailer issues it.
Outdoor gear can move from return-policy territory into product-support or warranty territory once it has been used. Salomon provides separate help for wrong items, product flaws and incorrect refunds. Describe the actual issue rather than choosing a change-of-mind reason for a used defective product. For comparison, Sport Chek returns and Mark’s Canada returns show how another Canadian seller may use different proof, timing or return-channel rules; those policies should not be copied onto a Salomon Canada purchase.
Before you start: identify the purchase channel
The seller of record matters. A product bought directly from Salomon Canada can have a different route from the same brand bought at a department store, marketplace, authorized dealer or mobile carrier. Check the merchant name on the receipt or order confirmation first. If the policy sends third-party purchases back to the original retailer, contacting the manufacturer’s online store will not convert the transaction into a direct-store return.
Also separate an ordinary preference return from a damaged, incorrect or defective-product issue. Retailers often use different forms, labels or warranty teams for those problems. Select the reason that accurately describes what happened; that gives support the information needed to route the case and avoids treating a used defective item as if it were simply unwanted.
How to make the return without losing the paper trail
- Confirm the order delivery date and keep the product new and unused with tags and original packaging.
- Open the official Canadian return page, enter the order email and order number, and declare the product you are returning.
- Follow the generated label/drop-off instructions and keep the tracking number.
- If you need another size/colour, place a new order rather than waiting for an exchange that Salomon does not offer through this process.
Keep the order confirmation, receipt, return authorization, label, carrier acceptance scan and refund confirmation until the money or credit is visible. A parcel being handed to a carrier is not the same as the retailer receiving it, and “refund issued” is not always the same day the bank or card issuer posts the credit.
Condition, packaging and proof of purchase
For change-of-mind returns, preserve the product as closely as possible to the condition required by Salomon Canada. Do not throw away serial-number labels, accessories, manuals, cables, hygiene seals, tags or product packaging until you are certain you will keep the item. Where the policy requires proof, use the receipt, eReceipt or order confirmation the company identifies rather than assuming a bank statement or loyalty account must be accepted.
Footwear and apparel are safest to fit-test indoors. Electronics should be reset only when the retailer instructs you to do so, and personal data should be removed before a device leaves your possession. Large goods such as furniture or appliances may require arranged pickup rather than self-shipping. The order-specific return approval should control the logistics.
Refunds, exchanges and timing
An approved return does not automatically mean cash, an immediate exchange or a refund of every fee. Salomon Canada can distinguish the merchandise price from original shipping, return postage, service charges, restocking fees, gift-card amounts or promotional value. Read the approved return summary before shipping if the expected refund matters to your decision.
If a direct exchange is unavailable, the usual alternative is return-and-reorder. That can create a temporary second charge and the replacement price or stock can change. If the product was bought during a promotion, do not assume the same price will still be available on the replacement order unless the retailer expressly says so.
Practical scenarios
Trail shoes are the wrong size but unused
Keep them clean, tagged and in original packaging, start the return within 45 days of delivery and place a separate replacement order if needed.
You live in Yukon or the Northwest Territories
The Canadian site notes an exclusion to the advertised free mail return offer for those territories. Check the order-specific return method and cost before shipping.
The product was used and appears faulty
Use Salomon’s product-flaw support route rather than assuming a used item meets the “new, unused” standard-return condition.
These scenarios illustrate the published commercial process. They are not a determination that a specific customer is legally entitled to a refund, exchange, repair or replacement. If the facts of your purchase differ, ask the retailer to confirm the available order-specific option.
Common mistakes that delay a return
Three avoidable problems appear repeatedly: using an old return address instead of the label generated for the current order, mailing a product without the required authorization, and assuming a third-party purchase can be returned to the manufacturer’s web store. Another common mistake is discarding packaging or accessories before checking whether they are part of the eligibility conditions.
For a tracked shipment, photograph or note the tracking number before handing over the parcel. For an in-store return, keep the return receipt. For a pickup, save the pickup confirmation. If the refund later needs investigation, those records are more useful than relying on memory of when the item was sent.
Customer service and official links
Use the “Useful questions” and support links connected to Salomon’s Canadian return page for a wrong item, suspected flaw or refund problem. That keeps the request tied to the current Canadian workflow. The safest starting point is official customer support. When contacting support, have the order number, purchase/delivery date, item name or model, return tracking and a short factual description of the issue.
Do not send payment details, passwords or one-time security codes through an unofficial social account or an address copied from a forum. For expensive electronics or mobile devices, use only the label or destination generated by the retailer’s verified return process.
FAQ
How long is Salomon Canada’s return window?
The Canadian return page states 45 days from receiving the order for new, unused items with original packaging and tags.
Does Salomon exchange sizes directly?
No direct exchange is described; return the original and place a new order.
How soon is the refund issued?
Salomon says to allow seven days to receive the refund after the package is received, with possible additional posting time from the payment provider.
Canada consumer-information note
This article explains a retailer’s or manufacturer’s published commercial policy for Canadian customers. It does not assess an individual dispute or decide whether provincial, territorial or federal consumer rules provide additional rights in a particular case. If a problem goes beyond the voluntary policy—such as a contested defect, contract issue or unresolved complaint—use the appropriate official consumer-protection or regulatory source for authoritative information.
Policies and support channels can change. Before shipping a valuable item or paying a fee, reopen Salomon Canada official policy and confirm the rule shown for your exact order.