CB2 Canada Returns: 30 Days, Proof of Purchase and Furniture Rules
Quick answer
CB2 Canada accepts eligible new, unused/resealable items within 30 days of receipt with valid proof of purchase. Furniture and rugs have an additional contact requirement: customers should contact CB2 within seven days of delivery/pickup to arrange the return, with the item returned within 30 days. Use the order record and Canadian policy together rather than borrowing a U.S. rule or relying on an old search snippet.
This guide is based on CB2 Canada official policy, checked on 2026-10-13. RefundIndex is an independent informational website and is not CB2 Canada. It summarizes the company’s published commercial process and does not promise that a particular refund, exchange, repair or replacement will be approved.
Policy details that matter most
- Valid proof can include the original receipt/eReceipt/electronic order confirmation, packing slip, order number or gift registry number. CB2 says it cannot accept ordinary returns or exchanges without proof of purchase.
- Shipping charges are non-refundable and customers pay return shipping/pickup costs. Online mail returns use the current online return flow and a UPS label paid by the customer.
- Personalized items, custom/made-to-order furniture, final-sale items, floor samples, live botanicals, cut fabric and items used/damaged by normal wear are among the listed exclusions.
- With proof, the item price is refunded to the original payment form; gift receipts/packing slips lead to merchandise credit. Purchases outside Canada must be returned in the country of purchase.
Custom/made-to-order furniture and personalized merchandise cannot be treated like stock goods. A Canadian purchase also cannot simply be returned in another country, and furniture has a seven-day contact requirement even though the physical return must be completed within 30 days. For context, IKEA Canada returns and Bouclair Canada returns show how comparable Canadian merchants may use different windows, proof rules or return channels; those policies do not replace CB2 Canada’s own terms.
First identify where the purchase was made
Check the merchant name on the receipt or order confirmation before starting. A product carrying the CB2 Canada name may have been sold by the brand directly, by a marketplace seller, by a department store, by a mobile carrier or by another authorized retailer. The seller of record normally determines the ordinary change-of-mind return route. A manufacturer warranty or defect process can be separate.
Also distinguish an unwanted item from something that arrived damaged, was sent incorrectly or appears defective. Companies frequently route those problems to different teams and may ask for photographs, serial numbers or a damage report rather than a normal return reason. Describing the issue accurately makes the process easier to document.
Step-by-step return checklist
- Locate an accepted proof-of-purchase record before packing the item.
- For stock furniture, rugs or rug pads, contact CB2 within seven days of delivery/pickup to arrange the return and keep the item in returnable condition.
- For eligible non-furniture mail returns, use the CB2 online return tool and pay the applicable UPS return shipping; keep tracking.
- Check the refund method: ordinary proof supports the original tender, while gift proof is handled as merchandise credit.
Keep the receipt or order confirmation, return authorization, shipping label, carrier acceptance scan and final refund/credit confirmation until the transaction is complete. A parcel being handed to a carrier does not prove that the merchant received it, and a merchant saying a refund was issued is not always the same day a bank posts the credit.
Condition, packaging and proof
For an ordinary preference return, preserve the product as closely as possible to the condition required by CB2 Canada. Keep accessories, manuals, cables, tags, protective materials and product packaging until you are sure the item will not be returned. If the policy identifies specific proof, do not assume a card statement or photograph of a price tag automatically substitutes for it.
For apparel and footwear, an indoor fit check is safer than outdoor wear when the policy requires unworn merchandise. For electronics, back up personal data and remove accounts or device locks before handing over the product when instructed. For furniture or oversized items, wait for the approved pickup/return instructions instead of arranging expensive freight yourself.
Refund method, fees and exchanges
An accepted return does not necessarily mean every charge is refunded. CB2 Canada may distinguish the merchandise value from original delivery, return postage, restocking, pickup, service or promotional adjustments. Gift purchases and no-receipt returns can also use store credit or an exchange rather than the original tender.
If a direct exchange is unavailable, return-and-reorder is often the practical route. That can create a temporary second charge and does not guarantee that the replacement will retain the original sale price. Check inventory and the expected refund form before placing the replacement order if timing or cash flow matters.
Practical scenarios
You have an eReceipt for unused décor
If the item is eligible and inside 30 days, the eReceipt is one of CB2’s accepted proofs for the standard return route.
You want to return a stock sofa
Contact CB2 within seven days of delivery/pickup to arrange it; the item must then be returned within the 30-day period and pickup costs can apply.
You have no proof of purchase
CB2 says it cannot accept ordinary returns or exchanges without proof, so contact customer service only to ask whether the order can be located rather than assuming a no-receipt refund.
These examples explain how the published commercial process can apply to common situations. They do not decide that an individual customer has a legal entitlement to a refund, exchange, repair or replacement. When the facts differ from the published examples, ask the company to confirm the order-specific option.
Common mistakes to avoid
Do not mail a product to an address from an old forum post, return a marketplace purchase to the wrong seller, or assume that a brand’s U.S. policy applies in Canada. Another frequent problem is discarding packaging or accessories before checking whether they are part of the eligibility conditions. For an expensive item, photograph the product and the parcel before handoff and keep the carrier tracking.
Do not confuse a warranty or defective-product route with a normal preference return. The company may offer repair, replacement or diagnosis rather than a refund when a product has been used and later develops a problem. Use the official defect/warranty option when that is what actually happened.
Customer service and official links
Use CB2 Canada customer service for furniture/rug return arrangements and the online return feature for eligible parcel items. Keep the order number and postal code used on the order. Start with official customer service or policy help. When contacting support, have the order number, purchase/delivery date, item name or model, proof of purchase and any return tracking available.
Use only verified company channels for account or payment questions. Never send passwords, one-time codes or full card details to an unofficial social account or email address copied from a forum.
FAQ
What counts as proof of purchase at CB2 Canada?
The policy lists original receipt/eReceipt/order confirmation, packing slip, order number and gift registry number.
Who pays return shipping?
Customers are responsible for return shipping and pickup fees; original shipping charges are not refunded.
Can custom furniture be returned?
No. Custom/made-to-order furniture is listed as non-returnable/non-cancellable, subject to damage/defect handling.
Canada consumer-information note
This article explains the company’s published commercial policy for Canadian customers. It does not assess an individual dispute or determine whether provincial, territorial or federal consumer rules provide additional rights in a particular case. If the issue goes beyond the voluntary policy, use the appropriate official consumer-protection or regulatory source for authoritative information.
Policies change. Before shipping a valuable item or paying a return fee, reopen CB2 Canada official policy and confirm the rule shown for your exact order.