IKEA Canada Returns: Opened Furniture, Proof of Purchase and Pickup

Quick answer: IKEA Canada publishes two different general return periods: 365 days for eligible new, unopened products with proof of purchase and 90 days for eligible opened products that remain unused and resalable, subject to IKEA’s assessment. Those periods do not override product-specific exclusions. Start with the official IKEA Canada return policy for the particular item.

Unopened versus assembled: condition changes the route

If a product remains new and unopened, IKEA describes a return within 365 days with proof of purchase for a refund to the original payment method. An opened or assembled item can be considered within 90 days, but IKEA says it must remain unused and in resalable condition. The fact that a shelf is assembled is not the only consideration; damage, stains, alterations or missing components may change eligibility.

IKEA has separate terms for mattresses and certain custom products. Its policy describes a one-time mattress exchange or return within 90 days under its specified mattress arrangement; dirty or damaged mattresses do not simply qualify because they fall inside that period. Custom-cut fabrics and custom countertops have exclusions. Check the relevant product or order terms before arranging transport.

Returning to an IKEA Canada store

IKEA says eligible products purchased online or in a Canadian store can be brought to an IKEA store in Canada. Bring the product and proof of purchase to the Exchanges & Returns counter. A receipt or order confirmation helps identify the purchase and original payment.

The optional Express Return process lets you register an eligible return before visiting. IKEA sends a QR code by email or SMS to speed up the in-store process; the code is valid for 14 days. Do not treat the QR code as an extension of the item’s actual return deadline. Some locations require appointments, so check the local store page before travelling with bulky furniture.

Large-item pickup is not the same as a parcel return

For a large item that cannot reasonably be taken to a store, IKEA describes a possible home pickup using a third-party service provider. The service is not available in every Canadian area, and pickup fees can apply when the customer has simply changed their mind. IKEA asks customers to disassemble large products, package all parts and prepare them for collection as instructed.

Contact IKEA before assuming a pickup is available for your postal code. IKEA says pickup arrangements for damaged or defective products may differ from a change-of-mind return. The returns and claims hub is the correct starting place for this practical distinction.

Scenarios: misplaced receipt and an already-assembled table

You can no longer find the paper receipt. IKEA explicitly requires proof of purchase under its general return policy. Check your IKEA account and purchase emails for an order number or electronic confirmation; use official support if you cannot retrieve the details. Do not assume that a photograph of the product by itself establishes a returnable purchase.

You assembled a table but never used it. IKEA’s opened-item rule mentions unused, resalable merchandise within 90 days, subject to its assessment. Carefully check the complete original item, parts and condition; an assembled item that has been damaged or altered is not equivalent to unused, resalable stock.

Contact and verification

Use IKEA Canada’s official returns and claims support for pickup eligibility, specific product exclusions or store details. This guide explains IKEA’s published retail policy; it does not assess warranty entitlement or make a legal determination about a particular defective product.

Policy checked on 20 September 2026. This independent guide explains the retailer’s published Canadian process; eligibility for any particular order is determined by the retailer’s applicable policy and order details.