PartSource Canada Returns: 90 Days, No Receipt and Special Orders
Quick answer
PartSource states that regular-stock products can be returned within 90 days of purchase when they are in original saleable condition and packaging. The standard route is strongest when you have the original receipt. The practical goal is to match the published rule to the exact item and purchase channel before paying postage or travelling to a store.
This guide is based on PartSource Canada official policy, checked on 2026-10-13. RefundIndex is an independent informational website and is not PartSource Canada. It summarizes the company’s published commercial process and does not promise that a particular refund, exchange, repair or replacement will be approved.
Policy details that matter most
- Regular-stock merchandise returned within 90 days with the original receipt and in original saleable condition and packaging is eligible under the published return process, with no restocking charge on regularly stocked merchandise.
- A return without the original receipt is discretionary and, when accepted, is made at the lowest sale price during the previous 90 days rather than automatically at the amount the customer remembers paying.
- Special-order products must be returned to the original store and can have a separate time limit, restocking charge or no-return condition; PartSource says those special rules should be disclosed before ordering and noted on the receipt.
- Electrical parts, electrical test equipment and clearance items are listed as non-returnable under the standard policy.
A battery accessory, a regular stocked mechanical part, an electrical component and a special-order item can all produce different outcomes. The 90-day headline should not be read as permission to return every product category. For context, Home Depot Canada returns and Staples Canada returns show how comparable Canadian merchants may use different windows, proof rules or return channels; those policies do not replace PartSource Canada’s own terms.
First identify where the purchase was made
Check the merchant name on the receipt or order confirmation before starting. A product carrying the PartSource Canada name may have been sold by the brand directly, by a marketplace seller, by a department store, by a mobile carrier or by another authorized retailer. The seller of record normally determines the ordinary change-of-mind return route. A manufacturer warranty or defect process can be separate.
Also distinguish an unwanted item from something that arrived damaged, was sent incorrectly or appears defective. Companies frequently route those problems to different teams and may ask for photographs, serial numbers or a damage report rather than a normal return reason. Describing the issue accurately makes the process easier to document.
Step-by-step return checklist
- Find the original PartSource receipt and confirm whether the item was regular stock, special order, clearance or an electrical item.
- Keep the product in original saleable condition with the packaging, included parts and documentation.
- For regular stock, take the item and receipt to a PartSource location within the published period. For a special order, use the original store and the terms printed on the receipt.
- If the receipt is missing, contact or visit PartSource before assuming a full-price refund; the no-receipt outcome is discretionary and uses the published lowest-sale-price method when accepted.
Keep the receipt or order confirmation, return authorization, shipping label, carrier acceptance scan and final refund/credit confirmation until the transaction is complete. A parcel being handed to a carrier does not prove that the merchant received it, and a merchant saying a refund was issued is not always the same day a bank posts the credit.
Condition, packaging and proof
For an ordinary preference return, preserve the product as closely as possible to the condition required by PartSource Canada. Keep accessories, manuals, cables, tags, protective materials and product packaging until you are sure the item will not be returned. If the policy identifies specific proof, do not assume a card statement or photograph of a price tag automatically substitutes for it.
For apparel and footwear, an indoor fit check is safer than outdoor wear when the policy requires unworn merchandise. For electronics, back up personal data and remove accounts or device locks before handing over the product when instructed. For furniture or oversized items, wait for the approved pickup/return instructions instead of arranging expensive freight yourself.
Refund method, fees and exchanges
An accepted return does not necessarily mean every charge is refunded. PartSource Canada may distinguish the merchandise value from original delivery, return postage, restocking, pickup, service or promotional adjustments. Gift purchases and no-receipt returns can also use store credit or an exchange rather than the original tender.
If a direct exchange is unavailable, return-and-reorder is often the practical route. That can create a temporary second charge and does not guarantee that the replacement will retain the original sale price. Check inventory and the expected refund form before placing the replacement order if timing or cash flow matters.
Practical scenarios
You have the receipt for a regular-stock part
If the product is still in saleable condition and packaging and the 90-day period has not passed, use the standard PartSource store return process.
You lost the receipt
PartSource does not promise a normal full-price refund without proof. A no-receipt return is discretionary and, if accepted, uses the lowest sale price in the previous 90 days.
The item was a special order
Return rules come from the original store and the special conditions recorded when the order was placed. Check the receipt before transporting the item.
These examples explain how the published commercial process can apply to common situations. They do not decide that an individual customer has a legal entitlement to a refund, exchange, repair or replacement. When the facts differ from the published examples, ask the company to confirm the order-specific option.
Common mistakes to avoid
Do not mail a product to an address from an old forum post, return a marketplace purchase to the wrong seller, or assume that a brand’s U.S. policy applies in Canada. Another frequent problem is discarding packaging or accessories before checking whether they are part of the eligibility conditions. For an expensive item, photograph the product and the parcel before handoff and keep the carrier tracking.
Do not confuse a warranty or defective-product route with a normal preference return. The company may offer repair, replacement or diagnosis rather than a refund when a product has been used and later develops a problem. Use the official defect/warranty option when that is what actually happened.
Customer service and official links
PartSource publishes a Canadian contact page for help with product and order questions. Use it when a special-order term is unclear or when you need the store to confirm what proof it can locate for a purchase. Start with official customer service or policy help. When contacting support, have the order number, purchase/delivery date, item name or model, proof of purchase and any return tracking available.
Use only verified company channels for account or payment questions. Never send passwords, one-time codes or full card details to an unofficial social account or email address copied from a forum.
FAQ
Does PartSource charge a restocking fee on regular stock?
The published policy says there is no restocking charge for regularly stocked merchandise returned under the standard conditions.
Can I return an electrical part?
Electrical parts and electrical test equipment are listed as non-returnable under the standard return policy.
Can a special order be returned to any PartSource?
The policy says special-order products can only be returned to the original store of purchase and may have separate fees or restrictions.
Canada consumer-information note
This article explains the company’s published commercial policy for Canadian customers. It does not assess an individual dispute or determine whether provincial, territorial or federal consumer rules provide additional rights in a particular case. If the issue goes beyond the voluntary policy, use the appropriate official consumer-protection or regulatory source for authoritative information.
Policies change. Before shipping a valuable item or paying a return fee, reopen PartSource Canada official policy and confirm the rule shown for your exact order.