LG Canada Returns: 15-Day Fee-Free Window and 30-Day Return Limit

Quick answer

LG Canada’s current Online Shop terms give 15 days from product delivery to request a return without a restocking fee. A request made after 15 days but no later than 30 days can still be considered under the published terms, but specific fees apply. For a reliable answer, use the receipt/order record and the official Canadian policy together rather than relying on a return period copied from another country or retailer.

This guide is based on LG Canada official policy, checked on 2026-10-13. RefundIndex is an independent informational site and is not LG Canada. It summarizes the company’s published commercial process; it does not promise that a particular return, refund, exchange or warranty claim will be accepted.

What the Canadian policy actually says

• For major appliances and TVs larger than 55 inches, LG lists a 15% restocking fee for returns initiated during days 16–30 after delivery. For other products, it lists a CAD $25 fee during that same period.
• A return can be requested through Track My Order, by phone at 1-888-542-2623, or through LG’s online shopping web chat.
• Returned products must be in like-new condition with accessories. Missing accessories or damage, scratches or dents can make the product ineligible for a refund.
• LG arranges pickup for major appliances and TVs over 55 inches after approval; for other products the return label is sent by email. The refund can exclude applicable restocking, shipping/delivery and service-related charges listed in the terms.

Large appliances and large TVs use a different logistics path from small parcel products. Delivery, installation, storage, haul-away and other service charges can also be treated separately from the product price, so the final refund is not always simply the checkout total. For comparison, Home Depot Canada returns and Best Buy Canada returns show how another Canadian seller may use different proof, timing or return-channel rules; those policies should not be copied onto a LG Canada purchase.

Before you start: identify the purchase channel

The seller of record matters. A product bought directly from LG Canada can have a different route from the same brand bought at a department store, marketplace, authorized dealer or mobile carrier. Check the merchant name on the receipt or order confirmation first. If the policy sends third-party purchases back to the original retailer, contacting the manufacturer’s online store will not convert the transaction into a direct-store return.

Also separate an ordinary preference return from a damaged, incorrect or defective-product issue. Retailers often use different forms, labels or warranty teams for those problems. Select the reason that accurately describes what happened; that gives support the information needed to route the case and avoids treating a used defective item as if it were simply unwanted.

How to make the return without losing the paper trail

1. Use the delivery date—not just the order date—to determine whether the request falls in days 1–15 or days 16–30.
2. Open Track My Order or contact LG Online Shop support and submit the return request before the 30-day outer limit.
3. Keep all accessories and protect the product from new damage while waiting for pickup or packing it for parcel return.
4. Review the approved-return confirmation for any fee or non-refundable service charge before the item leaves your possession.

Keep the order confirmation, receipt, return authorization, label, carrier acceptance scan and refund confirmation until the money or credit is visible. A parcel being handed to a carrier is not the same as the retailer receiving it, and “refund issued” is not always the same day the bank or card issuer posts the credit.

Condition, packaging and proof of purchase

For change-of-mind returns, preserve the product as closely as possible to the condition required by LG Canada. Do not throw away serial-number labels, accessories, manuals, cables, hygiene seals, tags or product packaging until you are certain you will keep the item. Where the policy requires proof, use the receipt, eReceipt or order confirmation the company identifies rather than assuming a bank statement or loyalty account must be accepted.

Footwear and apparel are safest to fit-test indoors. Electronics should be reset only when the retailer instructs you to do so, and personal data should be removed before a device leaves your possession. Large goods such as furniture or appliances may require arranged pickup rather than self-shipping. The order-specific return approval should control the logistics.

Refunds, exchanges and timing

An approved return does not automatically mean cash, an immediate exchange or a refund of every fee. LG Canada can distinguish the merchandise price from original shipping, return postage, service charges, restocking fees, gift-card amounts or promotional value. Read the approved return summary before shipping if the expected refund matters to your decision.

If a direct exchange is unavailable, the usual alternative is return-and-reorder. That can create a temporary second charge and the replacement price or stock can change. If the product was bought during a promotion, do not assume the same price will still be available on the replacement order unless the retailer expressly says so.

Practical scenarios

A refrigerator is returned on day 10 after delivery

If it meets the return conditions and LG approves the request, it falls inside the published 15-day fee-free return-request period. LG arranges the pickup for a major appliance.

A small monitor is returned on day 20

The request falls in the days 16–30 band, where the current terms list a CAD $25 restocking fee for products outside the large-appliance/large-TV category.

The appliance has a new dent from moving it after delivery

Do not assume the normal return policy still applies. LG states that returned products with damage, scratches or dents can be ineligible for refund; contact support before arranging movement.

These scenarios illustrate the published commercial process. They are not a determination that a specific customer is legally entitled to a refund, exchange, repair or replacement. If the facts of your purchase differ, ask the retailer to confirm the available order-specific option.

Common mistakes that delay a return

Three avoidable problems appear repeatedly: using an old return address instead of the label generated for the current order, mailing a product without the required authorization, and assuming a third-party purchase can be returned to the manufacturer’s web store. Another common mistake is discarding packaging or accessories before checking whether they are part of the eligibility conditions.

For a tracked shipment, photograph or note the tracking number before handing over the parcel. For an in-store return, keep the return receipt. For a pickup, save the pickup confirmation. If the refund later needs investigation, those records are more useful than relying on memory of when the item was sent.

Customer service and official links

LG’s Canadian Support hub and Contact Us page list online shopping support routes, including chat and the main 1-888-542-2623 number. Use the order-specific return approval rather than arranging your own pickup for a large appliance. The safest starting point is official customer support. When contacting support, have the order number, purchase/delivery date, item name or model, return tracking and a short factual description of the issue.

Do not send payment details, passwords or one-time security codes through an unofficial social account or an address copied from a forum. For expensive electronics or mobile devices, use only the label or destination generated by the retailer’s verified return process.

FAQ

Is LG’s return window 15 or 30 days?

Both numbers matter: the first 15 days are the published period without a restocking fee, while requests from day 16 through day 30 can be subject to the stated fee.

Do I ship a refrigerator myself?

LG says it arranges pickup for major appliances and TVs larger than 55 inches after the return is approved.

Are installation or delivery charges refunded?

The Terms of Purchase list shipping, delivery and service charges separately and allow deductions. Review the exact approved refund for your order.

Canada consumer-information note

This article explains a retailer’s or manufacturer’s published commercial policy for Canadian customers. It does not assess an individual dispute or decide whether provincial, territorial or federal consumer rules provide additional rights in a particular case. If a problem goes beyond the voluntary policy—such as a contested defect, contract issue or unresolved complaint—use the appropriate official consumer-protection or regulatory source for authoritative information.

Policies and support channels can change. Before shipping a valuable item or paying a fee, reopen LG Canada official policy and confirm the rule shown for your exact order.