Lenovo Canada Returns: 30 Days, Outlet Orders and RMA Labels
Quick answer: Lenovo’s Canadian checkout terms distinguish 30 calendar days from invoice for ordinary Lenovo.com returns, 14 for Lenovo Outlet and 45 for LenovoPRO; Motorola purchases have their own stated period. The product and purchasing channel determine which window is relevant. Read the official Lenovo Canada policy or help page for the terms tied to your purchase.
Check which Lenovo storefront supplied the order
A laptop sold by Lenovo.com should not automatically be assigned Lenovo Outlet’s 14-day window or LenovoPRO’s 45-day business purchasing terms. Locate the original invoice and order confirmation to identify the storefront and the date Lenovo uses to count days. Do not calculate from the day the courier arrived if the applicable written terms specify the invoice date. Lenovo’s published conditions also include exceptions for certain server/storage or larger-quantity transactions.
What happens after you request a return
Lenovo instructs purchasers to start through Order Lookup. Its Canadian shopping FAQ describes receiving an email with a Return Merchandise Authorization number and return label after the request has been processed. Keep the original box and all accessories, repack according to the label instructions and retain the tracking record. The retailer’s stated no-restocking/no-shipping-fee presentation has exceptions; check the full conditions for the specific order before assuming there can never be a charge.
Cancellation is not the same as a completed return
If an order has not shipped, use the cancellation option shown in the order record rather than sending a return request for something not yet delivered. Lenovo says a cancellation request is confirmed by email only when successful. Some electronically delivered software cannot be cancelled by the ordinary order-cancellation route. If the computer has shipped or the cancellation was not accepted, use the return conditions corresponding to the original transaction instead.
A purchase situation explained
Hypothetical example: A shopper orders a laptop through Lenovo Outlet, then decides to return it after 20 days. The standard Lenovo.com 30-day statement is not the correct number for an Outlet order; the published Outlet window is shorter. A Lenovo.com shopper within their applicable period should begin in Order Lookup and wait for the official return authorization and label.
Official customer-service route
Use Lenovo Canada’s official Shopping FAQs and order-lookup guidance, keeping the invoice and RMA email available. If an authorized request fails, contact Lenovo using the support route linked from your Canadian order record. Open the relevant official help page.
Common question
Are LenovoPRO and regular Lenovo.com return periods identical?
No. The Canadian terms specify separate windows; identify the purchasing channel first.
Research checked: 2026-09-20. This independent guide explains published company policies, not a guaranteed outcome for an individual request. Purchase-specific terms and the company’s current account/order instructions may differ.