Crave Cancellation in Canada: Direct Billing, Third Parties and Refund Rules
Quick answer
Crave says there is no pause option, but a direct subscriber can cancel at any time and continue watching until the end of the current billing period. To avoid the next charge, the cancellation needs to be completed before the renewal date. The first question is not simply “where is the cancel button?” but “who is billing this subscription?” because direct billing and Apple, Google, Amazon, TV-provider or other partner billing can use different cancellation controls.
This guide is based on Crave official cancellation information, reviewed on 2026-10-13. RefundIndex is independent and is not Crave. It explains the service’s published account process without deciding whether a person is entitled to a refund or other legal remedy.
Start by finding the biller
Open the account page and a recent card/PayPal/app-store receipt. If Crave appears as the merchant, use the direct cancellation workflow. If a partner is collecting the recurring payment, manage the subscription through that partner. Cancelling the wrong account, deleting an app or signing out does not necessarily stop the billing relationship.
Also check whether you have more than one subscription—for example a direct plan plus a bundle or an app-store plan. Duplicate billing is easier to diagnose when you match each charge to an email address, provider and renewal date rather than cancelling accounts at random.
Published cancellation and billing rules
- For a direct Crave subscription: sign in at crave.ca, open Account, choose Subscriptions, select Cancel Plan and continue until the confirmation page.
- Cancelling the main Crave plan also cancels add-ons. If you want to cancel only an add-on, use the separate Cancel Add-On option so the main subscription remains active.
- Subscriptions billed by a TV provider, mobility provider, Apple, Google, Roku, Amazon Prime Video Channels, Disney+ or Bell Streaming must be cancelled through that provider.
- Crave’s Terms say subscription fees are non-refundable and access continues through the end of the current billing period after cancellation. For an authorized distributor, that distributor’s terms govern credits/refunds.
Changing how you receive Crave can create duplicate billing if an old direct subscription remains active. Crave specifically warns that activating the service through another provider does not automatically cancel a previous direct subscription. Quebec fixed-term renewal treatment is also described separately in Crave’s current terms, so residents should read the account-specific renewal notice. If you are comparing streaming subscriptions, Netflix Canada cancellation and Spotify Premium Canada cancellation use their own billing rules, so use those guides only for those services rather than assuming the same cancellation outcome.
How to cancel and keep proof
- Check the account/payment record and identify whether Crave bills you directly or whether another provider collects the subscription fee.
- For direct billing, follow Account → Subscriptions → Cancel Plan and continue until the confirmation page; do not stop after merely viewing the subscription.
- For third-party billing, use the provider’s own subscription-management screen or customer service route.
- Save the confirmation and check the account for the remaining access period and next-billing status.
A cancellation is complete only when the provider confirms it. Save the confirmation email or screenshot showing the effective date or end-of-access date. If the account still displays an upcoming renewal after you cancel, use official support before assuming the request went through.
Cancellation is not the same as a refund
Stopping renewal affects future billing according to the applicable terms; it does not automatically reverse a charge already collected. Crave may have a published no-refund rule, may leave access active through the paid period, or may tell third-party subscribers to ask the billing partner. Use the exact account terms and payment route instead of treating “cancelled” and “refunded” as synonyms.
If a charge is unfamiliar, first check for another household profile, bundle, old email address or third-party subscription. Do not submit false reasons or claim an account was unauthorized when it was not. For a genuinely unrecognized transaction, use the provider’s official account-security and billing support process.
Before the next renewal date
After cancelling Crave, verify the status from the same billing account that collected the subscription fee. Look for an explicit cancellation confirmation, the date access is expected to end, and the absence of a new renewal date. If the account still shows an active renewal, do not rely only on an email subject line or an app that has been deleted from a device. Open the billing provider’s subscription-management page and confirm the recurring charge is actually disabled.
If you changed plans or billing providers rather than simply cancelling, review the next statement for duplicate charges. A direct subscription and a partner subscription can coexist under different email addresses. Keep the old cancellation confirmation until at least the next expected renewal date has passed. This is a record-keeping step, not a guarantee that a disputed charge will be refunded, but it makes any support conversation much easier to document.
Practical scenarios
You pay Crave directly each month
Cancel in the Crave account before the renewal date. You should still see access through the end of the prepaid billing period after the cancellation is confirmed.
You subscribed through Apple
Manage and cancel the subscription through Apple Subscriptions. Crave’s direct account cancellation controls do not replace the App Store billing process.
You switched from direct Crave billing to a TV provider
Check for two active subscriptions. Crave warns that the old direct plan does not automatically disappear when another provider starts billing.
These examples explain how the published account structure works. They do not determine whether a specific subscriber has a statutory right to a credit or refund. Where a service refers to rights required by law, the provider or the relevant official authority should be used for case-specific information.
If the cancel option is missing
Check the billing provider again. A service may hide direct cancellation controls when the plan was purchased through an app store, telecom provider or bundle. Also confirm that you are signed into the account that actually owns the subscription rather than a viewing profile or a different email address.
If the button still does not appear, use the provider’s official help page while signed in and supply the account email, billing date and transaction reference. Avoid posting payment details publicly or sending passwords and one-time codes to anyone claiming to be support.
Customer support
Use Crave’s official FAQ and account support while signed in. If the service is billed by Apple, Google, Roku, Amazon, a TV provider or another authorized distributor, contact that biller for billing changes and refund availability. Start with official help or terms. For a partner-billed plan, the partner’s billing support normally controls cancellation and refund availability.
FAQ
Can I pause Crave instead of cancelling?
Crave’s current FAQ says there is no pause option.
Will I get a refund for the unused days?
Crave’s direct terms describe subscription fees as non-refundable and state that access continues until the end of the paid period. A third-party biller can have its own terms.
Can I cancel only an add-on?
Yes. Crave provides a separate Cancel Add-On control so the main plan can continue.
Canada consumer-information note
This article summarizes published subscription and billing terms. It is not legal or financial advice and does not decide whether a particular customer is entitled to a refund, prorated amount or other remedy. Consumer and contract rules can vary by province and by how the service was purchased. For a disputed entitlement, use the provider’s formal support process and the appropriate official consumer authority.
Subscription terms change. Before relying on an old screenshot or search result, reopen Crave official cancellation information and confirm the current wording and the biller shown in your account.