Simons Canada Returns: 30 Days, Sale Items & Fees

Quick answer: Simons currently states that eligible regularly priced items generally have a 30-day return window measured from receipt of an online order, while sale items have a 10-day period. The Simons loyalty members may receive an extended window for eligible regular-price purchases, depending on tier. Online return charges and some online-only product restrictions also matter. Check the official Simons returns policy for the order.

A regular-price purchase and a sale purchase can have different deadlines

The returns page distinguishes regularly priced merchandise from discounted merchandise. If you ordered several items at different prices, review each item rather than assume every product shares the longer period. Simons also refers to loyalty-tier extensions for regularly priced goods; verify your own tier and eligible products in the account instead of applying a generic extension to every order.

Items generally need to be in their original condition and are subject to stated exceptions. Original shipping fees are described as non-refundable. This matters when comparing the amount you initially paid with the merchandise refund shown after a return.

In-store returns are different from mailing an online purchase

Simons says a qualifying online purchase can be brought to a store for a refund or exchange, except products designated as online-only. For an in-store return, bring the original receipt, shipping confirmation or account order details and the card used for payment when applicable. Items originally bought in store must be returned or exchanged in store; they cannot simply be mailed back using the online-order flow.

For an online return, Simons instructs customers to submit a return request and use the supplied QR code at Canada Post or a printable return label. The official return-request page identifies the order number and billing postal code as inputs. Do not use a Canada Post label from another return or assume that every item qualifies for mail return.

Return fees and online exchanges

Simons says members of its loyalty program receive free standard online returns, while non-members face a published CAD $9.99 plus tax fee per return request. Additional surcharges may apply to certain items based on size, weight, storage or destination, including for members. Simons says the surcharge appears in the product description and total return request; check the actual amount before submitting.

Simons does not describe a direct online exchange process. Its customer-service FAQ explains that a shopper can return an eligible item for a refund and place a new order, or use an available in-store exchange route. Reordering at a different current selling price is not equivalent to exchanging at the original promotional price.

Examples: sale jacket and an online-only home item

Your sale jacket is the wrong size. Check the sale-item deadline and item condition. If the desired size is sold out in store, a return and separate online purchase may be the relevant published route, with any applicable return fees shown by Simons.

You ordered an item marked online-only and want to take it to a nearby store. Simons says online-only purchases must be returned through its website. Open the official return request using the order details and check whether any item surcharge appears before completing the request.

Official assistance

For a question about a specific order or return fee, Simons’ official FAQ lists customer support by phone at 1-877-666-1840, email at sac.web@simons.ca and chat. Keep your order number ready and do not send payment-card details in an unsolicited message.

Policy checked on 20 September 2026. This independent guide explains the retailer’s published Canadian process; eligibility for any particular order is determined by the retailer’s applicable policy and order details.