Quick answer: TELUS SmartHome Security can combine an ongoing monitoring plan with rental equipment and a fixed service agreement. Ending the plan is not necessarily the same as cancelling a month-to-month app subscription. TELUS SmartHome Security official policy information.
What the published Canadian policy says
TELUS’s Canadian SmartHome material advertises fixed-term offerings and describes an early-termination fee for specified plans. Its terms also say rental equipment may need to be returned in good condition when service ends, otherwise replacement costs can apply. Published pricing and the number of months remaining vary by plan and agreement; a promotion on today’s sales page is not proof that an older account has that exact rate.
Consult the current official terms for this purchase or service when checking an order; the original booking, receipt or service agreement may identify conditions not covered by a general help page.
How to find the official return, refund or cancellation route
Find the original SmartHome agreement, plan name, service-start date and a list of rental equipment. Contact TELUS through its official SmartHome or account-support route to request the service end and to obtain the equipment-return instructions applicable to your installation. Keep written confirmation of the requested termination date and any device handover.
A practical example
Hypothetical scenario: You have monitoring and a rented security camera and are moving. Ask TELUS which parts of the contract are transferable, terminable or must be returned; do not leave rental hardware behind merely because the premises are being vacated.
Conditions and exceptions worth checking
Equipment purchased outright and equipment rented from TELUS can have different treatment. The company may advertise more than one contract length and price; the only reliable way to understand an individual account’s remaining charges is to review its signed terms with TELUS, not to use an illustrative calculation on a third-party website.
Official help for your order or account
Use TELUS’s SmartHome help and official plan-terms pages for the correct account-support route and any device-return instructions. TELUS SmartHome Security official customer support.
Common question
Does cancelling monitoring mean I can keep rented devices?
Not automatically. TELUS’s published plan terms distinguish rental equipment and may require it to be returned.
Independent Canadian consumer information; not the brand’s customer service. The published company terms and your own purchase record control the commercial process. This guide does not determine individual legal rights or guarantee an outcome. Policy checked on 20 September 2026.