Quick answer: Structube publishes a non-transferable one-year commercial warranty for most products, unless an item has different stated terms; its liquidation and final-sale items generally carry a 30-day commercial warranty. The warranty concerns manufacturing defects, not a universal satisfaction return, and begins at delivery or pickup. Read the official Structube Canada policy or help page for the terms tied to your purchase.
What the commercial warranty addresses
Proof of purchase is required. Structube lists manufacturing defects as its warranty’s subject and expressly excludes examples such as normal wear, staining, cuts, accidental impact, improper installation and alterations. The published remedies are decided by Structube and may include replacement parts, repair, refund or an exchange. This does not mean that an individual claim is guaranteed a complete replacement; the company reviews the specific defect and purchase terms.
Check every component before assembling furniture
For furniture requiring assembly, Structube instructs buyers to inspect parts and hardware before assembling. Its warranty language distinguishes manufacturing defects from scratches or damage caused by assembly mistakes and notes that valid part or hardware claims must be made before assembly. Retain the box contents long enough to identify the affected SKU and part, keep a copy of the invoice, and photograph visible issues before using the product. Do not create or alter a photo to make a fault appear worse.
Submitting a claim and documenting the item
The company’s dedicated return/exchange contact form asks for an order number, receipt date, item SKU, quantity, requested action and other details. It requests images including a close-up of the issue, a wider view of the complete item and identifying labels or markings. Use the form for the actual order; it is not enough to send a generic message saying that a chair is broken. Include which part is affected, when the issue was observed, and whether the furniture has been assembled.
A purchase situation explained
Hypothetical example: A flat-pack table arrives with a visibly split panel. Before assembly, photograph the panel alongside the rest of the item and the label, preserve the invoice and submit the dedicated product form. If a table is scratched while being assembled, the published exclusion for assembly-related damage raises a different question. These examples describe how the policy separates situations, not a decision on any individual warranty claim.
Official customer-service route
Start with the official return/exchange claim form and warranty wording. Structube explicitly notes that consumer rights under applicable law may operate separately from its commercial warranty; this guide does not determine those rights in an individual case. Open the relevant official help page.
Common question
Does every Structube item have exactly one year of warranty?
No. The company publishes exceptions, including different terms for liquidation/final-sale items; use the terms applicable to the item and purchase.
Research checked: 2026-09-20. This independent guide explains published company policies, not a guaranteed outcome for an individual request. Purchase-specific terms and the company’s current account/order instructions may differ.