Quick answer: Sony Store’s Canadian FAQ says most products purchased directly from its online store can be returned within 30 days from the shipping date, subject to exclusions and possible deductions. This is a Sony direct-store policy, not a promise that another retailer will accept a Sony-branded device on the same terms. Read the official Sony Store Canada policy or help page for the terms tied to your purchase.
The shipping date and order details matter
Find the Sony Store order and shipment confirmation first. Sony describes its ordinary store return period as starting on the date the order ships; do not automatically count from the delivery date. It also says a refund may be reduced by the costs and deductions described in its return policy, and that a restocking charge may apply. The exact result depends on the product, reason for return and the terms attached to the original Sony Store purchase.
TVs, projectors and visible delivery damage
Sony’s Canadian FAQ specifically addresses large-screen deliveries: if a TV arrives with a damaged box, the customer is asked to refuse the delivery at the door; for a TV or projector with damaged packaging, the company tells the customer to note the damage on the receipt when acknowledging delivery. For an already completed delivery, preserve photos, packaging and paperwork and raise the issue through Sony’s official order-support route. This is different from returning an undamaged product because it does not fit your room.
Packaging, accessories and contacting Sony
Sony asks for returns in original packaging with accessories, instructions, components and relevant documentation. The Sony Store FAQ explains where to check order status with an order number and purchase email. Do not send a product to a repair centre or third-party carrier on the assumption that it doubles as the returns warehouse; obtain current directions for the order through Sony Store customer care.
A purchase situation explained
Hypothetical example: A customer orders a Sony soundbar directly from Sony.ca, discovers after delivery that it is too long for the TV unit, and retains its box and accessories. They should check the shipping date and the store’s actual return conditions. A different buyer whose TV is delivered in a visibly damaged carton should follow the special delivery-damage instructions rather than describing it as an ordinary change-of-mind return.
Official customer-service route
Sony’s Canadian Store FAQ provides its order-status and contact routes; it lists 1-800-249-SONY (7669) for Sony Store order assistance. PlayStation support is a separate channel and should not be used as the default for a Sony Store television order. Open the relevant official help page.
Common question
Does Sony count 30 days from arrival?
Its published Canadian direct-store FAQ says the ordinary period runs from the shipping date.
Research checked: 2026-09-20. This independent guide explains published company policies, not a guaranteed outcome for an individual request. Purchase-specific terms and the company’s current account/order instructions may differ.