Quick answer: Sleep Country distinguishes its standard return/exchange policy for eligible unopened, unused products from its mattress-specific 100-night Comfort Guarantee. The mattress program is an exchange process with conditions and a fee, not a blanket promise of a full cash refund after sleeping on a mattress. Read the official Sleep Country Canada policy or help page for the terms tied to your purchase.
Ordinary eligible returns: keep the product unopened
For qualifying purchases, Sleep Country publishes a 30-day period measured from delivery or in-store purchase. Its ordinary return guidance asks for the original receipt and an unopened, unused item. Customers can bring eligible items to stores; for purchases fulfilled by courier, the company says to contact Customer Service for the return process. Some large items such as headboards and bedframes are excluded from normal returns or exchanges, subject to the specific published exceptions.
The mattress comfort program is different
Sleep Country says its mattresses come with a 100-night Comfort Guarantee. It requires at least 21 nights before an exchange can be requested and allows one comfort exchange per mattress purchase. Its detailed guarantee identifies a $99 exchange fee plus any difference in price for the replacement mattress. Read the full programme terms and delivery/geographic exceptions; sleeping on a mattress is not consistent with the ordinary unopened-unused return condition for other merchandise.
Damaged delivery, receipts and where to ask
The returns page asks customers to contact Customer Service within 48 hours if a purchase arrives damaged. Take photographs of the item and packaging promptly and keep the delivery record. For a routine unopened accessory return, have the original receipt ready. For a mattress comfort exchange, use the separate programme and speak with the retailer’s experts rather than placing the used mattress in ordinary parcel-return packaging.
A purchase situation explained
Hypothetical example: A shopper buys an unopened pillow and decides within a week not to keep it; the standard eligible-item rules and receipt matter. Another customer has slept on a new mattress for 25 nights and finds it unsuitable; the separate Comfort Guarantee, one-exchange limit and exchange fee are the relevant published commercial conditions. Neither example proves the outcome of an individual request.
Official customer-service route
The official returns and Comfort Guarantee pages direct customers to Sleep Country stores, phone or online assistance. For courier purchases or visible delivery damage, use Customer Service rather than mailing a large item to an unverified address. Open the relevant official help page.
Common question
Is the 100-night mattress guarantee a 100-day refund promise?
No. Sleep Country describes it as a conditional comfort exchange with a waiting period and an exchange fee.
Research checked: 2026-09-20. This independent guide explains published company policies, not a guaranteed outcome for an individual request. Purchase-specific terms and the company’s current account/order instructions may differ.