Quick answer: RW&CO. Canada normally accepts eligible merchandise within 30 days of purchase when it is unworn, unwashed and in original condition with tags and proof of purchase. A shipped web order, store purchase and pickup transaction can have different return instructions. Start with RW&CO.’s official returns and exchanges guide and identify how your particular order was fulfilled before choosing a return channel.
How to start the official return
Find the shipped-order return instructions on the current RW&CO. help page and use its own order lookup or labelled-mail process if offered for that transaction. For a physical-store order or pickup, check the store route and take the sales or pickup confirmation. Exchanges are handled in a store; the older retail FAQ and current return guide both distinguish this from a direct mail exchange. Do not mix merchandise from an unrelated banner in the same return.
What the published policy covers
The current list of exclusions includes opened socks or hosiery, shapewear, jewellery, some hygiene-related licensed beauty products, gift cards, merchandise marked Final Sale and in-store products with a $.97 price ending. An ordinary 30-day purchase does not override those product restrictions. If the original receipt is unavailable, ask about the documented in-store no-receipt process; this should not be described as a guaranteed return to the original payment card.
Receipt, gift and item-level exceptions
If you bought a gift with a gift card or received a gift receipt, check the published method for issuing credit rather than expecting a cash refund. For a missing receipt, ask the store whether its alternative exchange/gift-card process applies and whether identification will be requested. This is a commercial-policy explanation, not a determination of rights in a disputed defective-item case.
A practical Canadian purchase example
Imagine a customer purchased a blazer for a new job, and its receipt shows a final markdown price ending in $.97. Even if the blazer is untouched, the specified in-store price-ending exclusion may apply. A different blazer bought at full price under a separate transaction might be eligible within the standard window, but each receipt and original sale condition needs to be checked individually.
Official help and refund follow-up
RW&CO. links its order-support and return options from the official Canadian policy page. Keep confirmation of the original amount and how it was paid, since a mixed gift-card and credit-card return may require separate credit types. If you mailed an order, preserve proof of acceptance until the refund confirmation arrives.
Questions specific to this policy
Does a $.97 clearance price always behave like a regular sale purchase? The posted exclusions specifically flag certain in-store $.97 items. Can I exchange a mailed online purchase by sending another size request? The company points shoppers to an in-store exchange process.
Independent Canadian consumer-policy explainer; not the brand’s customer service or an assessment of an individual legal entitlement. Official commercial-policy pages checked 20 September 2026. Terms can change after verification.