Quick answer: RONA’s Canadian returns guidance treats many ordinary unused purchases differently from live plants and some bulk landscaping deliveries. Keep your original receipt and identify the exact product category before arranging a garden-centre return. The applicable terms depend on the exact purchase, plan or booking; check the official Canadian policy or help page for the version governing your transaction.
What the published policy actually covers
The published policy describes a standard 90-day period for many unused goods with an original receipt, but lists special treatment for trees, shrubs and perennials. Other plants and outdoor power equipment have different conditions; delivered bulk materials such as sod, soil, mulch or decorative stone may be non-returnable. An opened or used powered garden tool should not be assumed to have the same options as unused hand tools.
How to start the official process
Locate the item on your receipt and read the garden product exception on RONA’s returns and refunds page. For an ordinary eligible purchase, follow the store or online-order procedure that corresponds to the purchase channel. If the material arrived through a scheduled bulk delivery, contact the seller before loading or transporting it, because the normal retail counter route may not apply. Open the provider’s official instructions before making a request, rather than following a third-party form or an unverified contact number.
A practical example
Illustrative scenario, not a reported customer experience: You purchased a shrub in the spring and later want to ask about the published plant terms. Keep the original receipt and identify whether it is classified as a shrub, perennial or another plant; those labels matter to the posted time periods. Do not apply a tree-specific period to a tray of annual bedding plants.
Conditions that change the answer
For online orders, confirm whether the return must be authorized before visiting a store; for a garden order from another seller, check that seller’s terms. A request involving a damaged delivery should specify the problem and arrival condition rather than be described as a routine change-of-mind return.
Confirmation, follow-up and support
RONA’s return page is the direct source for plant and bulk-material exceptions. Its Canadian contact guidance can address order-specific issues; prepare the invoice, product number, delivery information and photos if you are reporting delivery damage. The linked official page also gives the relevant support route or directs you to the account-specific help flow.
Questions to check before contacting support
Keep the original order, booking or billing confirmation and the date of your request available, if these records apply to this service. When speaking to the provider, identify the product or plan and describe the specific issue; the published policy alone cannot establish the outcome for an unidentified transaction. Save any confirmation number or email received from the official process.
Last source review: 20 September 2026. RefundIndex is an independent informational guide, not the provider’s customer service. This page describes published commercial terms and does not determine an individual refund entitlement or provide legal advice.