Quick answer: London Drugs publishes a standard 15-day period for a complete refund or exchange on qualifying purchases, extended to 30 days for LDExtras members. Original packaged condition, proof of purchase and product-specific restrictions matter; online purchases have an in-store route and a separate assisted mail-back process. Read the official London Drugs Canada policy or help page for the terms tied to your purchase.
Start with the receipt and the type of product
The published guarantee asks for proof of purchase and the item in its original packaged condition. An LDExtras member should confirm that the extended return benefit applies to the particular purchase rather than assuming that the 30-day allowance overrides product exclusions. London Drugs specifically restricts headphone returns to items in their original unopened packaging with the original receipt within 15 days, and treats electronic software downloads as final. Check the current product-specific terms before opening something solely to test it.
Returning an online purchase without visiting a store
London Drugs says an online order can be taken to any of its locations with the receipt. If you cannot attend, the company directs you to customer service by phone or electronic form; an agent provides a Return Merchandise Authorization number for inclusion when mailing the item. The agent assesses who pays return shipping in the circumstances. Do not mail goods to an address obtained from a forum or an old packing slip without obtaining the current official instructions.
Packaging, inspection and payment method
For a refund, the company asks for the item in original purchase condition and original packaging, including relevant accessories, manuals and warranty cards. London Drugs inspects returns before refunding; missing pieces may delay processing. Its published guidance says refunds are processed back to the credit card used for purchase and that shipping or handling is normally not refunded, with stated exceptions such as an order-processing error or a damaged or defective product.
A purchase situation explained
Hypothetical example: A shopper buys unopened headphones online, keeps the receipt and decides against them after ten days. The separate headphone restriction is more relevant than a broad assumption about the LDExtras 30-day benefit. A different shopper who cannot visit a London Drugs branch should first contact customer service for an authorization number and a decision on return freight rather than printing an arbitrary label.
Official customer-service route
The official returns page provides the customer-care phone number 1-888-991-2299 and a contact-form route for online returns. Have the order number ready and confirm the applicable product category with the agent. Open the relevant official help page.
Common question
Can I mail an in-store purchase back without asking?
The published mail-back instructions concern assisted online returns. Contact London Drugs first for instructions for the particular purchase.
Research checked: 2026-09-20. This independent guide explains published company policies, not a guaranteed outcome for an individual request. Purchase-specific terms and the company’s current account/order instructions may differ.