Quick answer: INDOCHINO’s published policy says its made-to-measure garments are personalized and are not eligible for an ordinary refund or return. It directs fit and construction concerns to its alteration/support process, with a published 14-day contact window after receiving the garment. Read the official INDOCHINO Canada policy or help page for the terms tied to your purchase.
Customized suits are different from off-the-rack returns
INDOCHINO says each garment is created using the measurements and customization choices attached to the order, and its published commercial return policy does not provide standard change-of-mind refunds. A shopper should not assume that a generic clothing retailer’s receipt-based return period applies to a custom suit. Read the terms attached to the original transaction and keep the original measurement profile and order details so any fitting concern can be identified accurately.
Act on a fit issue through the documented process
The official fit-help article tells customers with fit or construction concerns to contact the company or visit a showroom within 14 days of receiving the garment, keep swing tags attached and arrange a Final Look appointment. It explains that if a showroom has no appointments within the timeframe, customers should reach out to the showroom or Customer Experience for scheduling help. An alteration request is not the same as requesting that an unworn standard retail jacket be returned for a card refund.
Quality concern versus a change of mind
INDOCHINO’s return help separately asks purchasers with concerns about quality or fabrication to contact Customer Experience within 14 days after receipt for assistance. Describe the problem precisely and provide the order number, garment details and relevant photos if requested. Avoid describing an unwanted fabric colour as a defective seam merely to access another route. This article summarizes the company’s published commercial process, not a determination of any additional legal rights in a disputed case.
A purchase situation explained
Hypothetical example: A custom suit arrives and the sleeves seem too long. Instead of putting the suit in the post with a generic clothing-store return label, retain the swing tags and request fit assistance within the stated 14-day period. If no showroom appointment is available before that date, contact the showroom or Customer Experience as the company’s fit-help page instructs. An unwanted but correctly made customization is a different issue from a documented construction fault.
Official customer-service route
Use INDOCHINO’s official Return Policy and Fit Help pages to contact Customer Experience or schedule a Final Look appointment. Preserve the order and first-contact record showing when the fitting issue was raised. Open the relevant official help page.
Common question
Can I request an ordinary change-of-mind refund for a made-to-measure suit?
INDOCHINO’s published commercial policy says customized garments are final sale; it describes fit assistance instead.
Research checked: 2026-09-20. This independent guide explains published company policies, not a guaranteed outcome for an individual request. Purchase-specific terms and the company’s current account/order instructions may differ.