Quick answer: Garage Canada publishes a direct-online return process that generally gives eligible orders 30 days, with returns by post or in store. The store-only exchange rule is different from a mail refund, and a purchase from a physical Garage store cannot be sent to the online returns warehouse. Review Garage’s Canadian return-policy page for the current conditions rather than assuming that a Dynamite store will handle a Garage exchange.
How to start the official return
For a qualifying online order, find the purchase in account order history or enter the guest order details, then print the prepaid return label and follow the current carrier instructions. If you are returning products from different orders, use separate labels and parcels. For a store transaction, take the item and proof of purchase to the shop. The company’s Canadian FAQ also describes the order lookup and eligibility requirements.
What the published policy covers
The product must be new, unworn, unwashed and unused, with original price tags and any special non-return tag attached. Some clearance, hygiene-related products and articles expressly labelled Final Sale are excluded from regular returns. Third-party shoes or accessories have their own intact-packaging requirements. The return policy treats Save The Sale orders—placed in a shop for shipment—as store returns, not ordinary mail returns.
Receipt, gift and item-level exceptions
A shopper who wants another size should not ship the first garment expecting the warehouse to select a replacement. Eligible Garage exchanges must be arranged at a Garage store, and they require the original proof of purchase under the exchange policy. For a missing or wrong item in a Save The Sale transaction, the published policy sends the issue to customer service and may prescribe a different refund method depending on how the order was paid.
A practical Canadian purchase example
Hypothetical example: two pairs of jeans were purchased online in different orders a week apart. Even if they arrive on the same afternoon, do not combine them under one return label. Locate each order separately, check its own original order date, and follow its separate shipping directions. For a single order delivered in split shipments, check the specific combined-return instructions first.
Official help and refund follow-up
For a missing label, use Garage’s order and returns help rather than buying independent postage without checking the company process. Keep the printed label and carrier scan. Store staff or company customer care can clarify a damaged delivery; do not use change-of-mind rules to predict how a reported defect will be handled.
Questions specific to this policy
Can a Garage physical-store purchase be returned by mail? No, not through the standard online mail process. Can a mailed return be exchanged for another size? Garage says exchanges are handled at store level.
Independent Canadian consumer-policy explainer; not the brand’s customer service or an assessment of an individual legal entitlement. Official commercial-policy pages checked 20 September 2026. Terms can change after verification.