Quick answer: Uber’s Uber One help directs members to the Uber One section of their account, then Manage Membership/Subscription and End Membership/Subscription. Its published guidance stresses cancelling before the next billing date to avoid an unwanted renewal. The exact button text and cutoff presented can vary by account and help version. Read the official Uber One Canada policy or help page for the terms tied to your purchase.
Locate the membership rather than the delivery order
Open the Uber or Uber Eats app using the account that owns Uber One. From the account/profile area, choose Uber One, scroll to Manage Membership or Manage Subscription, and follow the End/Leave flow through its final confirmation. Keep a screenshot or confirmation email showing that auto-renewal was switched off. Cancelling a takeaway order, deleting the delivery app and ending a recurring membership are three separate operations.
Check the next billing date before the final day
One of Uber’s Canadian-facing help pages instructs members to cancel at least 48 hours before the billing day to avoid the next charge and to seek in-app help if the renewal is too close. Other Uber support pages use slightly different wording or timing; rely on the renewal date and exact cancellation notice shown for your account rather than a universal assumed cutoff. After cancellation, the company says standard paid membership benefits generally remain through the end of the current billing period.
Recent charges and trial status
Ending the subscription stops the recurring membership according to the confirmed account state; it is not an automatic promise that a past Uber One fee will be refunded. Uber publishes separate assistance routes for an accidental subscription and for a trial. Open the subscription details, note whether the plan is monthly, annual or promotional, and use the in-app help path to ask about any already posted payment instead of treating an ordinary delivery refund as a membership refund.
A purchase situation explained
Hypothetical example: A member notices tomorrow’s renewal while booking an Uber ride. The relevant question is the membership’s next billing date, not the scheduled ride; open Uber One management immediately and check the notice shown for that plan. If the End option is no longer visible close to renewal, use the help route indicated in the app rather than assuming that uninstalling the app changes billing.
Official customer-service route
Use the official Uber Help membership page and in-app Help while signed into the billing account. Uber One benefits and delivery-order refunds are handled in different support flows. Open the relevant official help page.
Common question
Do I lose paid Uber One benefits when I turn off renewal?
Uber’s published standard paid-membership guidance says benefits generally remain until the current billing period ends; trial and promotional terms can differ.
Research checked: 2026-09-20. This independent guide explains published company policies, not a guaranteed outcome for an individual request. Purchase-specific terms and the company’s current account/order instructions may differ.