Quick answer: Rogers provides a service-cancellation process and a separate procedure for returning rental equipment. Stopping internet billing and dropping off a modem are not interchangeable steps, so both the account status and equipment directions should be checked. The applicable terms depend on the exact purchase, plan or booking; check the official Canadian policy or help page for the version governing your transaction.
What the published policy actually covers
Rogers’ Canadian support pages direct customers to contact the provider to arrange cancellation and review the final bill. Its rental-equipment guide describes an authorized shipping or return procedure and a return period tied to the account instruction. A one-time return-shipping charge may apply to certain complete residential-service cancellations, with stated provincial exceptions; consult the current page for the applicable account rather than assuming every return is free or charged.
How to start the official process
Use the official Rogers service-cancellation support route and record the requested effective date and confirmation number. Ask which modem, Wi-Fi pods or other rented devices must be returned. Follow the specific label, box and carrier instructions issued for your account, keep the return receipt and track the final invoice for any unreturned-equipment entry. Open the provider’s official instructions before making a request, rather than following a third-party form or an unverified contact number.
A practical example
Illustrative scenario, not a reported customer experience: You cancelled home internet after moving and still have a Rogers modem. The subscription request does not establish that the device has been received: follow Rogers’ rental-equipment instructions for that model and retain the carrier drop-off record. Returning unrelated owned accessories cannot substitute for the specific rented equipment on the account.
Conditions that change the answer
A Rogers wireless plan, financed phone, internet plan and bundled television service can have different contracts and device obligations. Quebec and Nova Scotia may be treated differently for the shipping charge described in the residential returns article; do not extrapolate a province-specific term to the whole country.
Confirmation, follow-up and support
Rogers’ official cancellation and rental-equipment help pages are the source for contact methods and device packaging. Keep the account confirmation and tracking number, and ask about an actual charge using the account’s authenticated support channel rather than making an unsupported legal claim. For the related instructions, also check this official support page.
Questions to check before contacting support
Keep the original order, booking or billing confirmation and the date of your request available, if these records apply to this service. When speaking to the provider, identify the product or plan and describe the specific issue; the published policy alone cannot establish the outcome for an unidentified transaction. Save any confirmation number or email received from the official process.
Last source review: 20 September 2026. RefundIndex is an independent informational guide, not the provider’s customer service. This page describes published commercial terms and does not determine an individual refund entitlement or provide legal advice.