Quick answer: Koodo’s cancellation guidance distinguishes asking the provider to close a line from transferring your existing number to another provider. It also warns that any outstanding Tab or Tab Bonus balance may appear on the final bill. These are account-specific amounts, not a standard cancellation price for everyone. Read the official Koodo Mobile Canada policy or help page for the terms tied to your purchase.
Preserving your phone number is a separate process
Koodo tells customers who intend to port their number to keep the existing Koodo line active until the new provider completes the transfer. When the port-out finishes, the Koodo line is automatically cancelled according to Koodo’s guidance; calling Koodo to close the old number first may interfere with the planned transfer. If you do not want to retain the number, use Koodo Assist to reach the provider about ending the service and confirming the requested date.
Review the Tab and any remaining account charges
Before contacting support, open Koodo Self Serve and view any remaining Tab or Tab Bonus balances alongside recent invoices. Koodo says outstanding balances, unbilled charges and adjustments can appear after service ends. Its cancellation help says credits applied in advance for full months can be adjusted on the final bill. Do not describe every final balance as an early cancellation fee; it may relate to a financed device or use already incurred.
Do not assume the final bill is issued on the cancellation day
Retain a copy of the cancellation or port-out confirmation, check when the next billing statement is generated and review the device-balance section separately from usage or monthly-service charges. The published Koodo terms discuss partial refunds of recurring fees billed in advance, but the amount on an individual account depends on its billing dates and adjustments. Ask the official support team about a specific line item rather than calculating a guaranteed refund from a generic example.
A purchase situation explained
Hypothetical example: A customer wants to move a Koodo number to another Canadian carrier while still paying off a phone. Keeping the Koodo line active until the new provider finishes the number transfer addresses the number-porting instructions; the final bill may still include any remaining device-related balance. Someone who simply closes a number should instead confirm the requested service-end date with Koodo Assist.
Official customer-service route
Koodo directs customers to its official Koodo Assist support for cancellation help and account-specific questions. The cancellation guide and service terms are available on its Canadian website. Open the relevant official help page.
Common question
Should I cancel my Koodo line before requesting a number transfer?
Koodo says to keep the line active until the new carrier completes the port-out.
Research checked: 2026-09-20. This independent guide explains published company policies, not a guaranteed outcome for an individual request. Purchase-specific terms and the company’s current account/order instructions may differ.