Quick answer
Acer’s Canadian Store says most hardware products can be returned within 15 days of delivery. A return is not started simply by mailing the product back: Acer requires a Return Merchandise Authorization (RMA). That headline is only the starting point: item condition, seller, proof of purchase, final-sale status and the reason for returning can all change what happens next.
This guide is based on Acer Canada official policy, checked on 2026-10-13. RefundIndex is an independent informational site and is not Acer Canada. It summarizes the company’s published commercial process; it does not promise that a particular return, refund, exchange or warranty claim will be accepted.
What the Canadian policy actually says
- The customer must contact Acer to obtain an RMA, and the product must be returned within seven business days after the valid RMA is issued/received. Getting an RMA does not extend the original return period.
- The return should include the original packaging, accessories and manuals and remain in resalable condition. A damaged or modified product can be refused.
- Shipping is not refunded under the standard hardware return policy. Acer also publishes restocking fees for very high-value purchases: 15% for purchases from $2,999.99 to $4,999.99 and 25% above $4,999.99.
- Acer says refunds/credits are not issued until the authorized return is received and processed; the page advises allowing 7–10 business days after receipt for processing.
Order cancellation and product return are separate. Acer says a cancellation request may be made on the same day the order is placed, but processing speed can mean the shipment leaves before the request is completed. If that happens, use the return policy rather than assuming the cancellation is guaranteed. For comparison, Best Buy Canada returns and Staples Canada returns show how another Canadian seller may use different proof, timing or return-channel rules; those policies should not be copied onto a Acer Canada purchase.
Before you start: identify the purchase channel
The seller of record matters. A product bought directly from Acer Canada can have a different route from the same brand bought at a department store, marketplace, authorized dealer or mobile carrier. Check the merchant name on the receipt or order confirmation first. If the policy sends third-party purchases back to the original retailer, contacting the manufacturer’s online store will not convert the transaction into a direct-store return.
Also separate an ordinary preference return from a damaged, incorrect or defective-product issue. Retailers often use different forms, labels or warranty teams for those problems. Select the reason that accurately describes what happened; that gives support the information needed to route the case and avoids treating a used defective item as if it were simply unwanted.
How to make the return without losing the paper trail
- Confirm the delivery date and that the hardware is still within the published 15-day return period.
- Call the Acer Store Customer Service number listed on the Canadian Store page to request the RMA before shipping the product.
- Repack the computer or accessory with all manuals, cables, components and original packaging, and follow the RMA shipping instructions exactly.
- Keep the RMA number and tracked shipping record until the refund is processed.
Keep the order confirmation, receipt, return authorization, label, carrier acceptance scan and refund confirmation until the money or credit is visible. A parcel being handed to a carrier is not the same as the retailer receiving it, and “refund issued” is not always the same day the bank or card issuer posts the credit.
Condition, packaging and proof of purchase
For change-of-mind returns, preserve the product as closely as possible to the condition required by Acer Canada. Do not throw away serial-number labels, accessories, manuals, cables, hygiene seals, tags or product packaging until you are certain you will keep the item. Where the policy requires proof, use the receipt, eReceipt or order confirmation the company identifies rather than assuming a bank statement or loyalty account must be accepted.
Footwear and apparel are safest to fit-test indoors. Electronics should be reset only when the retailer instructs you to do so, and personal data should be removed before a device leaves your possession. Large goods such as furniture or appliances may require arranged pickup rather than self-shipping. The order-specific return approval should control the logistics.
Refunds, exchanges and timing
An approved return does not automatically mean cash, an immediate exchange or a refund of every fee. Acer Canada can distinguish the merchandise price from original shipping, return postage, service charges, restocking fees, gift-card amounts or promotional value. Read the approved return summary before shipping if the expected refund matters to your decision.
If a direct exchange is unavailable, the usual alternative is return-and-reorder. That can create a temporary second charge and the replacement price or stock can change. If the product was bought during a promotion, do not assume the same price will still be available on the replacement order unless the retailer expressly says so.
Practical scenarios
A laptop arrived yesterday and you changed your mind
Check the 15-day delivery-based period immediately and request an RMA before shipping. Preserve all packaging and accessories.
You obtained an RMA near the end of the window
Do not treat the RMA as extra return time. Acer says the authorization does not extend the return period and also sets a seven-business-day return requirement after issuance.
A high-value workstation was opened
Read both the eligibility conditions and the published high-value restocking-fee thresholds before shipping it back. The price tier can affect the refund.
These scenarios illustrate the published commercial process. They are not a determination that a specific customer is legally entitled to a refund, exchange, repair or replacement. If the facts of your purchase differ, ask the retailer to confirm the available order-specific option.
Common mistakes that delay a return
Three avoidable problems appear repeatedly: using an old return address instead of the label generated for the current order, mailing a product without the required authorization, and assuming a third-party purchase can be returned to the manufacturer’s web store. Another common mistake is discarding packaging or accessories before checking whether they are part of the eligibility conditions.
For a tracked shipment, photograph or note the tracking number before handing over the parcel. For an in-store return, keep the return receipt. For a pickup, save the pickup confirmation. If the refund later needs investigation, those records are more useful than relying on memory of when the item was sent.
Customer service and official links
For Store returns and cancellation requests, the official Store page lists 1-800-910-2237. Technical product support is separate and is available through Acer Canada’s support site. The safest starting point is official customer support. When contacting support, have the order number, purchase/delivery date, item name or model, return tracking and a short factual description of the issue.
Do not send payment details, passwords or one-time security codes through an unofficial social account or an address copied from a forum. For expensive electronics or mobile devices, use only the label or destination generated by the retailer’s verified return process.
FAQ
Can I send a return without an RMA?
Acer says merchandise arriving without an authorized RMA will not receive credit and may be returned to the customer.
Does Acer refund shipping?
The Canadian Store policy states that shipping is not refunded for the standard hardware return.
Can I cancel after the order is placed?
A same-day cancellation request can be submitted, but Acer warns that it may not be completed before shipment. It is a request, not a guaranteed cancellation.
Canada consumer-information note
This article explains a retailer’s or manufacturer’s published commercial policy for Canadian customers. It does not assess an individual dispute or decide whether provincial, territorial or federal consumer rules provide additional rights in a particular case. If a problem goes beyond the voluntary policy—such as a contested defect, contract issue or unresolved complaint—use the appropriate official consumer-protection or regulatory source for authoritative information.
Policies and support channels can change. Before shipping a valuable item or paying a fee, reopen Acer Canada official policy and confirm the rule shown for your exact order.